TOGETHER LETS UNDERSTAND DELIVERY

Maintaining a strong takeout and delivery service has never been more important. In these uncertain times, keeping communities safe and fed is everyone’s top priority. This Takeout & Delivery Guide offers tips, suggestions, and helpful information for restaurant owners and operators looking to make swift changes to their business models.

STEPS YOUR BUSINESS CAN TAKE TODAY

ADAPTING TO-GO SERVICES

Re-assign waitstaff to handle orders and manage delivery.
Introduce contact-free delivery option, and leave a space in ordering for form consumers to leave instruction for driver.
Check if you have an option to organize Drive through!

TRAFFIC DRIVING IDEAS

Show support to the community by offering special discounts and offers. For example:

50% off for first responders.
20% off pickup orders.
Kids Eat Free.
Free delivery to those who order directly from the restaurant.

COMMUNICATION TIPS

Stay in contact with your patrons with email and on social media.

Keep your menu up to date online!
Communicate your safety procedures at BOH and in delivery.

CONSUMER EXPERIENCE

Your consumers are missing their dine-in visits, make sure your delivery services give them subsititute of your restaurance experience. How to do it?

Adjust your menu to dishes that travel well.
Use products designed for delivery.
Add small incentive reminding of your restaurant identity.
Carefully place products in the packagingso they don’t get ruined in delivery

TAKEOUT & DELIVERY HOW -TO GUIDE

Offering takeout or delivery can add complexity to operations, but with the right system, you can remain efficient while keeping others safe.

ONLINE / MOBILE ORDERING

Limit third-party services to no more than two for manageability.
Display menu photos to help customers with decision-making.

Make it easy for guests to order from your website or a third-party delivery service.
Provide a comments section where guests can leave specific instructions for drop off.

CLEANLINESS BEATS THE TASTE

Usually consumers choice of restaurant is dictated by the taste of their food, but during pandemic what they have in mind as first is the cleanliness of the place. Instead of communicating your food offer only include safety and sanitary statements as well.

REMIND YOUR CONSUMERS PRECAUCTIOUS HANDLING OF:

FOOD PREPARATION

We check temperature of our employees before they enter facility.
All our employees preparing food are wearing gloves and masks.
Each working surfaces are disinfected after each task.

FOOD PACKAGING

Your food is carefully packed and sealed to ensure the utmost standard of hygiene.

FOOD DELIVERY

All drivers’ body temperature is tested before they start work.
Drivers are wearing masks and changing them every hour.
Drivers are using gloves and changing them after each delivery. All drivers are using sanitizing gels.